#3175: Website Task Flowchart

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[Caption above the panel:] Doing a task using a company or organization's website:

[Below this is a flowchart, starting with "Go to website, try to log in"]

[Box 1 (start):] Go to website, try to log in (go to to box 2)

[Box 2:] Did it work? (Yes/No)

• Yes: Go to box 3
• No: Go to box 6

[Box 3:] Try to do your task (go to box 4)

[Box 4:] Did it work? (Yes/No)

• Yes: Go to box 5
• No: Go to box 8

[Box 5 (end):] Nice! Done!

[Box 6:] Spend hours troubleshooting account/login (go to box 7)

[Box 7:] Did it work? (Yes/No)

• Yes: Go to box 3
• No: Go to box 10

[Box 8:] Spend hours troubleshooting website (go to box 9)

[Box 9:] Did it work? (Yes/No)

• Yes: Go to box 5
• No: Go to box 10

[Box 10:] Give up and call customer service (go to box 11)

[Box 11:] Hold message: "Did you know you could do all of this more quickly and easily on our website? Just go to W-W-W dot..." (go to box 12)

[Box 12 (end):] Throw phone and laptop into the sea